Refund & cancellation policy

Last updated · July 25, 2026

The short version

• Use the 7-day free trial. Everything is unlocked, no card is needed, and it is the point at which to decide. Nothing is charged until you choose to buy.
• Cryptocurrency orders are final. Once your license key is issued, a crypto payment is not refundable — see below for why, and for what we still put right.
• Faulty software is always put right. If NetSecWall does not do what we said it does and we cannot fix it, you get your money back however you paid. That is not affected by anything else on this page.
• Cancel any time. Canceling stops any future charge; your plan stays active until the period you already paid for ends.

Cryptocurrency orders are final

A blockchain payment cannot be reversed the way a card charge can. There is no issuer to claw it back, no chargeback, and no way for us to undo it — a “refund” would be us sending new money to an address you give us, by hand, at whatever the coin is worth that day. So we do not offer one, and the price is set on that basis.

That is exactly why the trial exists. 7 days, every feature unlocked, no card and no wallet — install it, run it on your own network, and buy only once you know it does what you need. If you are unsure at the end of the trial, ask us before you pay rather than after.

Two things this does not take away. If NetSecWall is faulty or not as described, you are covered by the “If something is broken” section below and by your statutory rights, whichever is stronger — a non-refundable payment is not a licence for us to sell you something that does not work. And if we cannot issue your key at all, you have not bought anything: tell us and we will return the payment in full.

How to request a refund

This applies to the cases above — a faulty product, or a payment method that supports refunds. It does not reopen a cryptocurrency order that simply turned out not to be wanted.

1. Contact billing from the address you bought with.
2. Include your order reference (in the receipt, format NL-XXXXXXXXXX) or your license key.
3. We confirm within 1 business day and process the refund. You get a confirmation by email.

How to cancel a subscription

• Email contact billing and we will cancel it for you.

Canceling is not the same as a refund: it stops future renewals. Your license keeps working until the end of the period you have already paid for. After that the app stops monitoring until a key is activated again, and there is no free tier to fall back to. Nothing is deleted, though: your local history, rules, and settings are untouched and come straight back if you resubscribe.

Renewals

Cryptocurrency purchases do not renew. They are a single payment for a fixed term — nothing is stored to charge you with, and nothing will be. We email you before the license expires so you can buy again if you want to.

When we do return a crypto payment

In the two cases above — a defect we cannot fix, or a key we never managed to issue — we send the money back by hand to a wallet address you give us. Worth knowing before it happens:

• We return the amount of coin you paid, in the coin you paid it in, not a guaranteed dollar value. If the coin has moved since, that movement is yours either way. This is why we only offer stablecoins.
• Network fees are deducted from what is sent — they are charged by the blockchain, not by us.
• It is done manually, so allow a few business days rather than the automatic turnaround a card refund gets.
• We can only send to an address you supply and confirm. Use an account you control; crypto sent to a wrong address cannot be recovered by anyone.

Beta plans: we fix bugs, we don't refund them

Family, Pro, and Enterprise are beta plans, and they are priced low because of it. A bug or defect in a beta plan is not a ground for a refund — we ship a fix instead. That fix normally lands within 30 days of us confirming the defect. The full clause, including the case where we can't fix something, issection 7 of the Terms.

What it does not change: if a confirmed defect leaves the software unusable for what we said it does, and we haven't fixed it within 60 days, you get refunded no matter how long ago you bought and no matter how you paid. Statutory consumer rights are untouched either way.

What we can't refund

• Cryptocurrency orders, except for the two cases set out above — a defect we cannot fix, or a key we never issued. Change of mind is not one of them; the 7-day trial is there for that.
• Bugs found in a beta plan, per the section above — those are fixed, not refunded, unless we fail to fix them.
• Repeat refunds of the same plan by the same customer, or purchases showing signs of abuse — key sharing, chargeback fraud, or license tampering.
• Enterprise / on-premise licenses after the activation key has been used to activate a management server, unless the software is faulty. Enterprise is sold through our sales team while it is in beta, so refund and cancellation terms are whatever your quote or agreement says. Those terms win over this page. Ask for a pilot before you commit; we're happy to run one.

If something is broken

If NetSecWall doesn't work as described on your system, open a support ticket first. If we can't fix the problem within 60 days, you get a refund regardless of how long ago you bought, because a faulty product is not what you paid for.

Your statutory rights

Consumers in the EU, UK, and other jurisdictions have a statutory right to withdraw from a distance purchase (typically 14 days). Because your license key is delivered digitally and immediately, and you ask us for it knowing that, that right can lapse the moment delivery begins — which is the legal basis on which a cryptocurrency order is final. The 7-day trial exists so that you never have to rely on a withdrawal right to find out whether the software suits you.

Nothing on this page limits a right you have by law. In the EU and UK a consumer's remedies for digital content that is faulty, or not as described, cannot be removed by a contract term — not by the beta section, and not by the payment method you chose. If your local law gives you more than this page does, your law wins.

Questions about this page? contact us