Introducing the NetSecWall Help Center and blog

NetSecWall now has a Help Center at /kb/ and a blog at /blog/. The NetSecWall Help Center holds step-by-step guides for each task, with screenshots from the real app, sorted by topic and product and searchable. The blog explains the problems behind those tasks: why a PC uploads data when you're not using it, what beaconing is, how to cut an infected PC off the network. If an article doesn't answer your question, open a ticket and a person replies Monday to Friday, within one business day.

What's in the NetSecWall Help Center

The Help Center is organized three ways, so you can come at a question from whichever end you know.

• By topic. Ten sections: Getting started; Monitoring & visibility; Blocking & firewall rules; Threat detection & alerts; Parental controls; Plans, licenses & billing; Troubleshooting; Privacy & your data; Android app; Enterprise & Management Server.
• By product. "Choose your product" narrows everything to NetSecWall for Windows, NetSecWall for Android, or the Management Server.
• By search. The search box at the top of the Help Center searches every help article and blog post.

Each article follows the same shape. It gives the short answer first, then the detail. Procedures are numbered steps that use the app's exact labels and menu paths, like Protection ▸ Filtering mode ▸ Learning — ask when a new app connects. Longer articles have an "On this page" list, and each one ends with a short FAQ.

The screenshots come from NetSecWall 1.2.1, the current version, running in a clean Windows Sandbox. They show what you'll see, not a mock-up.

Where to start, by what you need

You don't have to read the Help Center front to back. Pick the line that sounds like you.

You've just installed NetSecWall

Start with how NetSecWall works, which covers what it watches, what it can block, and what it never touches. Then read the welcome screen and setup wizard and your first week with NetSecWall. The first-week guide shows what normal traffic looks like before you block anything. How the 7-day free trial works answers the "what happens on day eight" question.

You want to know what your PC is sending

See which apps are using the internet right now is the quickest answer. See which domains each app looks up goes one level deeper. If the question is about NetSecWall itself, exactly what NetSecWall sends over the internet lists every connection the app makes. On the blog, why is my PC uploading data when I'm not using it? walks through a common worry.

You want to block something

How to block an app from accessing the internet takes two clicks. Learning mode holds each new program until you approve it. Block website categories covers ads, adult sites, gambling, social media and more. If something stopped working afterwards, no internet after blocking something? gets you back online.

You're a parent

Set up parental controls on a child's PC goes step by step. Then set an internet bedtime and lock NetSecWall with a settings password. For an honest read on the limits, see can kids get around parental controls?.

You think something is wrong

Threat intelligence and detection explains what NetSecWall flags and why. The Detections tab: what a risk score means helps you read a score without panicking. Choose your alerts, and get them on your phone makes sure you hear about the next one.

You run IT for an office

Install the NetSecWall Management Server and enroll PCs with an onboarding file cover the Enterprise side, which is in beta. On the blog, silently deploying NetSecWall and network visibility for a small office cover the practical side.

You have a license or payment question

Which plan do I need?, sign in or activate a license key, paying with USDC or USDT and move your license to another PC cover most of what people ask.

You're on Android

NetSecWall for Android explains the free on-device DNS firewall. It's in beta and not on Google Play yet, so the article covers what it does and how it works.

What the blog is for

The blog is where the "why" lives. Posts start from a real problem, explain why it happens in terms that stay true whether or not you use NetSecWall, and then show how to deal with it. That includes the options already built into Windows. Posts are filed under How-to guides, Privacy, Security & threats, Family & kids online, Small business & IT, Networking explained, and Product news.

Release announcements appear under Product news. The full list of changes in every version stays on the changelog. To follow new posts in a feed reader, subscribe to the RSS feed at /blog/feed.xml.

When an article doesn't answer your question

1. Search using the words on your screen, such as an error message or a menu name.
2. Check the troubleshooting guide, which covers the problems people actually run into.
3. Open a support ticket. You don't need an account. You get a reference number, and you can check a ticket's status later.
4. Include your app version (Help ▸ About NetSecWall), your Windows version, and what you tried. For a failed installation, attach the install log.

A person reads every ticket and replies Monday to Friday, within one business day. There's no phone line and no live chat. You can also email support@netsecwall.com.

At the bottom of each article, "Was this article helpful?" takes one click. The answer is counted anonymously, with no identifier stored, and it tells us which articles need rewriting.

What we won't do in these articles

The guides say where NetSecWall stops, because a guide that hides the limits costs you more time than it saves. NetSecWall is not an antivirus. Category and domain blocking work on IP addresses, so they're reactive and can over-block shared networks. Parental controls can be bypassed by someone with Windows administrator rights. The Android app isn't on Google Play yet, and Enterprise is in beta. You'll find those limits stated plainly wherever they matter.

If you haven't tried NetSecWall yet, the guides pair well with the 7-day trial.